Guidelines – Parcels and Pallets Returns Switzerland, EU and overseas countries:

Parcel and pallet returns are stored in our logistics centers for 1 month.
After this period, we will contact you by mail and discuss the further procedure.

The costs for a new delivery to your address must be paid by you.

Procedure, for a new send:

You must first send us your invoice to This email address is being protected from spambots. You need JavaScript enabled to view it. including details of the picture. Without this information, we can not process any search orders.

We will process your mail in our logistics centers as quickly as possible and inform you about the provision.

In our clarification mail to you, we will send you the invoice in the appendix for a new delivery. After successful deposit, we will release the shipment and return your package or pallet to you.

Prilight Leuchten – a Company of

Bär Printmanagement GmbH
Wolleraustrasse 15g
CH-8807 Freienbach
Freienbach, im März 2017